6-8 | Cyber Hardened IBUC 2, IBUC 2e, IBUC 2G, IBUC R, IBUC G Operations Manual: Troubleshooting
1. Establish a connection with the IBUC by using any of the M&C interfaces.
2. View the Alarm Status Tab (shown on page B-8) to determine the current alarm.
3. View the Sensor Tab (shown on page B-11) to determine which sensor reading
caused the alarm.
4. Compare your readings to the thresholds.
5. Adjust the threshold level(s) to bring the reading(s) within specifications and thus
clear the fault
When the fault is cleared, the LED should be flashing green.
Repair Policy
The Terrasat Cyber Hardened IBUC 2, IBUC 2e, IBUC 2G, IBUC R, IBUC G and
PSUI are not field repairable.
In the event that a failure has been detected, it might be necessary to return the
defective unit to the factory or a factory-authorized service center. The following
section contains instructions for returning a defective unit to the factory for repair.
Returned Material Authorization (RMA)
If any equipment is determined to be defective:
• Have the following information available:
• Unit serial number
• Unit part number and description
• Complete description of the failure
• Designated contact name and phone number
• Billing information
• Shipping information
• Contact Terrasat Customer Service to request an RMA number.
• Telephone: +1 408.782.5911
• E-mail: techsupport@terrasatinc.com
• Properly package the defective equipment in its original container (if available and
undamaged), and mark the RMA number on the outside of the shipping container.
Note:
Do not return any equipment without an RMA number.
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