Troubleshooting
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DLPU017B–March 2014–Revised February 2018
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DLP
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LightCrafter™ 4500 Flash Programming Guide
5 Troubleshooting
• Problem: The JTAG flash programmer tool displays the error message: There are no FTDI devices
installed.
Solution: Check that the JTAG cable is connected to the PC with a USB cable and the proper driver in
Section 2.3 is installed.
• Problem: The JTAG flash programmer tool displays the error message: No Device found. Please
check the board power, USB/LPT port and JTAG connections.
Solution: Ensure that the target board is receiving power by observing fan operation. Verify that the
JTAG cable is connected to the JTAG boundary scan port J25 on the underside of the target board.
• Problem: The DLP LightCrafter 4500 does not display the splash screen after the flash is complete.
Solution: Ensure the 2-mm jumper has been removed from J30. Cycle board power and verify fan
operation. If the splash screen still does not display, return to and continue with the procedure, making
sure to erase every block of the flash memory.
• Problem: The DLP LightCrafter 4500 displays a distorted image after the flash is complete.
Solution: Restart the procedure at Section 4 and continue, making sure to erase every block of the
flash memory.
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