Thermo King TouchPrint

Other manuals for Thermo King TouchPrint

Questions and Answers

D
David DavidJul 31, 2025
What to do if Trailer HMI blocked displaying ‘PRINTING DATA’ on Thermo King TouchPrint?
- A
  Andrew EvansJul 31, 2025
  If the Thermo King Printer displays 'PRINTING DATA' for more than 1 minute, it indicates a communication issue between CargoWatch and the printer. First, try turning the trailer unit off and then on again, then try printing the ticket again. If the issue persists, change the BAUD rate of both the HMI and the TouchPrint to 57600. For the HMI, navigate to Guarded Access/Programmable Features/COM 2 Baud Rate. For the TouchPrint Printer, go to Advance Operation/UART Settings. Note that if the BAUD rate is not the same for both, ERROR 6 will appear on the TouchPrint screen.
J
Joshua ShawAug 4, 2025
What to do if my Thermo King TouchPrint says 'Device Busy'?
- B
  Bradley MorrisAug 5, 2025
  If the Thermo King Printer displays a 'Device Busy' message, it means the unit is still processing the previous print job. You need to wait approximately 150 seconds after printing a trip ticket before generating another one.
R
Rachel LeblancAug 9, 2025
Why is my Thermo King TouchPrint Printer showing data from another unit?
- J
  James FletcherAug 9, 2025
  If your Thermo King Printer is showing data from another unit, you need to empty the Data Park. This can be done in the user menu by selecting the bin icon.
M
Michael AtkinsAug 13, 2025
How to fix error while printing (Delivery Ticket) 6 TK ERROR i on Thermo King TouchPrint?
- A
  Ashley SuarezAug 13, 2025
  If you encounter an error while printing a delivery ticket on your Thermo King printer with the code '6 TK ERROR i', verify that the Baud rate matches the connected DATALOGGER (Cargowatch) and check the electrical connections (TX and RX). If the HMI is engaged in ‘Engine start’ or ‘Alarm’, the Printer cannot communicate with CargoWatch; wait until the HMI is in normal mode and try again. You can also increase T1 in the parameter setting (in the service menu) to 60s to allow more communication time between the Printer and the Unit.
C
chrisboothAug 17, 2025
How to establish communication between TP Printer and HMI on Thermo King?
- C
  Christopher RamseyAug 17, 2025
  If your Thermo King Printer is not establishing communication with the HMI, try changing the ‘HMI port’ to another connector on the SR-2/SR-3 board.
L
lanejasmineAug 22, 2025
What to do if Language Glossary Error appears on Thermo King TouchPrint?
- J
  Jessica BurtonAug 22, 2025
  If the Thermo King Printer displays a 'Language Glossary Error' with the symbol 'i', copy the .glo files (of all languages to be supported) onto a USB flash drive. Connect the USB drive using a short Mini USB cable. If the download doesn't happen automatically, restart the device. Note that the ABC symbol represents the glossaries of the TouchPrint, and these files should only be replaced with new glossaries if necessary. If glossaries are deleted, place the .GLO files (available to TK Dealers) on a USB memory stick and connect it to the TouchPrint mini USB port.
G
Gregory BrownAug 26, 2025
What does 'NO data' mean on my Thermo King TouchPrint Printer?
- C
  Charles BassAug 27, 2025
  This warning message appears on the Thermo King printer if the Printer Flash does not have the temperature data for the selected period.

Summary

1. FIRST AID AND SAFETY

1.1 ELECTRICAL HAZARD

Units with electric operation present a potential electrical hazard. Always disconnect the high voltage power cable before working on the unit.

4. GETTING STARTED

4.1 FACTORY SETTINGS

Lists the default settings programmed into the TouchPrint Printer during the production process.

5. BASIC OPERATIONS

5.1 QUICK PRINT

5.3 PRINT MENU PRINT BY DATE OPTION ENABLED

5.3.1 DELIVERY TICKET

5.3.2 JOURNEY TICKET TABULAR

5.4 PRINT MENU PRINT BY DATE OPTION DISABLED

5.4.1 DELIVERY TICKET

5.4.2 JOURNEY TICKET TABULAR

5.4.3 DOWNLOAD PRIOR JOURNEY DATA

6. USER MENU

7. ADVANCED OPERATION

7.1 SERVICE MENU

Password-protected menu offering advanced printer configuration and maintenance functions.

7.1.4 UART SETTING

7.1.5 UPDATE FIRMWARE

Guides the process of loading new firmware onto the printer via a USB memory key for updates and upgrades.

7.1.6 PARAMETER SETTING

Sets parameters (T1, T2, T3, T4) to prevent data transmission errors and optimize ticket generation.

9. TROUBLE SHOOTING

Serial # 1 ERROR CONDITION: Language Glossary Error

Troubleshooting steps for 'Language Glossary Error' including copying .glo files and connecting the USB port.

Serial # 2 ERROR CONDITION: Error while printing (Delivery Ticket)

Steps to resolve 'Error while printing' by checking Baud rate, electrical connections, and HMI status.

Serial # 3 ERROR CONDITION: Device Busy

Explains the 'Device Busy' status, indicating the user needs to wait approximately 150 seconds to generate another ticket.

Serial # 4 ERROR CONDITION: NO data

Addresses the 'NO data' warning when the printer flash lacks temp data for the selected period.

Serial # 5 ERROR CONDITION: Trailer HMI blocked displaying PRINTING DATA

Troubleshooting for 'PRINTING DATA' message when CargoWatch fails to communicate with the printer.

Serial # 6 ERROR CONDITION: TP Printer is not establishing communication with the HMI.

Resolving communication issues by changing the 'HMI port' to another connector on the SR-2/SR-3 board.

Serial # 7 ERROR CONDITION: Ticket is showing data from another unit.

Ensures correct data by emptying the Data Park if the printer was taken from another unit.

Serial # 8 ERROR CONDITION: Date wise printing not working (TDP Enabled)

Notes that date-wise printing may not work with TDP Enabled; refers to section 10.3.2 for details.

10. APPENDIX

10.3 TROUBLESHOOTING FLOW CHARTS

Visual troubleshooting guides to help resolve common errors and operational issues encountered with the printer.

10.3.1 ERROR DISPLAY IN TOUCH PRINT

Troubleshooting flowchart for 'ERROR 6' (timeout waiting for ticket header/trip data) due to communication or T1 time issues.

ERROR 14:

Troubleshooting flowchart for 'ERROR 14' (timeout waiting trip data) caused by communication issues or insufficient T2 time.

ERROR 25:

Troubleshooting flowchart for 'ERROR 25' where received data doesn't match requested start/end times for date-wise printouts.

10.3.2 SLX; SLXE HMI BLOCKS AT PRINTING DATA MESSAGE

Flowchart for resolving HMI blocks showing 'PRINTING DATA' message, including firmware checks and TDP history clearing.

10.3.3 TDP ENABLED TICKET (DATE WISE TRIP TICKET) NOT WORKING WHILE TDP DISABLED WORKS

Flowchart for troubleshooting when date-wise tickets fail with TDP Enabled, but work with TDP Disabled.