THOMSON THS813 - User Manual

Questions and Answers

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Emily DiazAug 17, 2025
What to do if my THOMSON THS813 Receiver has macroblocking or audio video interruptions?
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  bclaytonAug 17, 2025
  If you are experiencing macroblocking or audio-video interruptions on your THOMSON Receiver, especially on certain channels, it might be due to interference from nearby devices. These devices could include microwaves, mobile phones, or other radiating electronics. Try switching off any suspected devices or moving them further away from the receiver to resolve the issue.
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hmoonAug 19, 2025
What to do if my THOMSON THS813 Receiver shows a 'No signal' message?
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  Carrie WrightAug 19, 2025
  If your THOMSON Receiver displays a “No signal” message, the issue might be due to several reasons: * Bad weather temporarily blocking satellite signals. * A misaligned or distorted satellite dish. * Loose antenna cable. Check the antenna cable for secure connections, and consider replacing it if necessary. Verify signal and quality levels in the menu. Ensure that there are no obstructions, such as trees, between the dish and the satellite. If the issue persists, it might be due to incorrect tuner parameter values. In that case, set the values of tuner parameters correctly in menu Installation -- Antenna Setup/Channel Search.
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Victoria FordAug 22, 2025
How to fix a THOMSON THS813 remote control that is not working?
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  Karen CarlsonAug 22, 2025
  If the remote control for your THOMSON Receiver isn't working, first ensure that the batteries are correctly inserted and not exhausted; replace them if necessary. Fluorescent lamps can sometimes interfere with the remote's IR signal, so try switching off any nearby lamps. Also, make sure you're within a reasonable distance and angle from the receiver when using the remote.
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Wendy WalterAug 25, 2025
Why is there no sound coming from my THOMSON THS813?
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  Michael BarronAug 26, 2025
  If you're not getting any sound from your THOMSON Receiver, check if the audio is muted on either the TV or the receiver. Press the volume up or mute button on the TV or receiver remote control to restore the sound.
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jonescarlosAug 28, 2025
How to troubleshoot a THOMSON Receiver when the status LED doesn't light up?
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  Eduardo BridgesAug 28, 2025
  If your THOMSON Receiver's status LED isn't lighting up, it could be due to a power issue. Ensure the power adapter is properly plugged into the wall outlet and that the power switch on the rear panel is in the ON position.
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Kathleen ZimmermanAug 30, 2025
What to do if my THOMSON THS813 has no picture, no sound, and no menu?
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  Kimberly JohnsonAug 30, 2025
  If you're experiencing a 'No picture, No sound, No menu' issue with your THOMSON Receiver, it might be due to a wrong input selection or a bad connection. First, ensure that the correct TV input is selected, as HDMI inputs are not always automatically switched. Next, make sure all connectors are fully and properly inserted into both the TV and the receiver.
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Andrew StevensSep 2, 2025
Why does my THOMSON THS813 switch to standby automatically?
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  gcurtisSep 2, 2025
  If your THOMSON Receiver automatically switches to standby mode, the Auto Standby function may be activated. You can adjust the Auto Standby time or disable it altogether in the menu under Timer -- Time Adjust.
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Daniel ThomasSep 5, 2025
What to do if my THOMSON THS813 Receiver has no access to scrambled services?
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  Christine PorterSep 5, 2025
  If your THOMSON Receiver isn't granting access to scrambled services, there could be a few reasons: your subscription might have expired, the smart card might be awaiting authorization, or you might not have a subscription for the selected channel. To resolve this, check your subscription status with your service provider in Conditional Access Irdeto CA System Product List Status. If the receiver was off or disconnected for a while, allow 1-2 hours for the card to reactivate, and try switching to another channel. Also, ensure the smart card is correctly inserted with the golden chip facing down and forwards into the reader slot. Finally, verify that you're using the correct smart card type and check with your operator if the smart card married function is switched on.
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Dustin RoweSep 7, 2025
How to fix a THOMSON THS813 with no picture?
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  Courtney HawkinsSep 7, 2025
  If your THOMSON Receiver shows no picture, it might be because the HDMI resolution is too high for your TV screen. To fix this, temporarily connect your receiver with a SCART cable to access the menu. Then, change the HDMI resolution to a lower value.
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Paul OwensSep 10, 2025
What to do if my THOMSON THS813 Receiver says the USB storage device is not working properly?
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  William KelleySep 12, 2025
  If your USB storage device isn't working properly with your THOMSON Receiver, it could be due to incorrect formatting, too many folders or partitions on the HDD, or a USB 1.1 connection. Try formatting the USB device using the receiver's menu under Channel Manager HDD Manager. Note that HDDs larger than 500 GB or with multiple partitions may take longer to be detected, and the receiver might not fully support all USB devices.