W415-0865 / B / 05.26.11
42
PROBLEM SOLUTION
The ignitor will not light
the pellets however
everything else in the
appliance operates.
- Poor quality or damp pellets take longer to light.
- Push the burn pot back against the ignitor tube making sure the ignitor lines up to
the hole in the burn pot.
- Check igniter function.
The auger motor is not
functioning normally.
- Hopper lid must be closed.
- Make certain the exhaust blower is operating.
- Check the condition of the vacuum hose (located on the left side of the
appliance). Should not be cracked or torn.
- Check the manual reset button on the 200°F (93°C) temperature sensor. Before
re-setting the red button, check for the cause of the over-heating.
- Check that the auger set screw is tight and not slipping.
- If the auger still does not work, then apply 115V AC directly to the auger motor. If
it still does not work, replace it.
- Check the auger by bypassing the 200°F (93°) temperature sensor with a jumper
wire. If auger works, replace the sensor.
- The auger shaft may be jammed. For more information see “IN THE EVENT OF
JAMMED AUGER” section.
- Check the vacuum sensor by placing a jumper wire between the grey wire and
the red wire that are attached to the sensor. If the auger works, test to see if the
exhaust blower is producing enough vacuum (may require cleaning).
- If not, replace the vacuum sensor.
The appliance will not
operate when hot.
- GENERAL
- Check the hopper for fuel.
- Different vent confi gurations may cause excessive air to consume the fi re
too quickly before the next drop of fuel. Therefore leaving the fuel completely
unburned in the burn pot and will cause the fuel to burn cold and very slowly. Fuel
also may build up and smother the fi re.
- NOTE: The appliance may require a change to the vent system or
installation of fresh air to correct air to fuel ratio problems.
- Combustion blower failure may occur because it is not turning fast enough to
generate the proper vacuum in the fi re box. Do a visual check to see if the motor
is turning.
- Check vacuum levels in the exhaust channel by bypassing the vacuum switch,
then remove the vacuum hose from vacuum switch. When checking the vacuum
exhaust place the open end of the vacuum hose on the gauge (readings must be
above 0.10” W.C. on low fi re). Ensure blower blades are clean.
- NOTE: if the motor fails to reach a 0.10” W.C., then replace the combustion
blower.
- Poor quality fuel may not produce enough heat to keep the appliance burning or
operational.
- If the exhaust temperature sensor fails try bypassing the sensor located on the
exhaust blower. If the appliance operates properly, the appliance may require
cleaning or a new sensor. Contact your local deal for service.
The appliance will not
turn off.
- Disconnect one of the brown wires from the exhaust temperature sensor and if
the appliance continues to operate, contact your local dealer for service.
The 200°F (93°)
high limit temperature
sensor has tripped.
- Clean any dust off the windings and blower blades. If cleaning the blower does
not help, the blower may be defective.
- Contact your local authorized dealer / distributor.
The convection blower
is not functioning
normally.
- Using the wiring diagram, compare all the connections between the control and
the convection blower.
- If the convection motor will not run, apply 115V AC to the motor directly. Replace
the control if the motor runs. The convection blower has failed if the motor does
not run. Replace the blower.
- The convection blower is overheating and tripping the high limit switch. Try
lubricating the convection blower. Also, clean any dust off of the windings and
blower blades. If oiling the blower does not help, the blower may be defective.
42.15_2C
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