W415-0865 / B / 05.26.11
41
12.0 TROUBLESHOOTING
PROBLEM SOLUTION
The appliance will
not start.
Check the vacuum
switch.
Check the ignitor
switch.
- Make certain there is power to the outlet and that the appliance is plugged in.
- Hopper lid must be closed.
- The appliance ran out of fuel while set on ‘AUTO’. Appliance must be turned ‘OFF’
and set to ‘MANUAL’ to ‘AUTO’ if desired.
- Press ‘PRIME’ on control panel to feed pellets into burnpot until you see pellets start
to drop into the burpot.
- Start the appliance. If the appliance fails to start, unplug the appliance.
- With the appliance unplugged, examine all connections. Make sure no exposed wires
are touching the appliance (except the chassis ground wire) and that they are all
fi rmly connected.
- Check the manual reset hi limit switch.
- Check the stability and placement of connections against the wiring diagrams in this
manual.
- Check that the burn pot is positioned properly.
- The auger shaft may be jammed. For more information see “IN THE EVENT OF A
JAMMED AUGER” section.
- Blockage in igniter tube or inlet for igniter tube. Find the igniter housing on the back
side of the fi re wall. The air intake hole is a small hole located on the side of the
housing. Make sure it is clear. Also, look from the front of the appliance to make sure
there is not any debris around the igniter element inside of the igniter housing.
- Ensure the burnpot is seated completely into the burner housing.
- Defective igniter. Put power directly to the igniter. Watch the tip of the igniter from the
front of the appliance. After about 2 minutes the tip should glow. If it does not, the
igniter is defective.
- The control board might not be sending power to the igniter. Check the voltage going
to the igniter during startup. It should be a full current (115 volts). If the voltage is lower
than full current, check the wiring. If the wiring checks good, the board is defective.
- Contact your local dealer for service.
Smoke in the
room.
- Check all gasket seals.
- Check that the vent connections are sealed.
- Power failure.
- Appliance has failed to reach 140°F within 15 minutes and the blower has shut off.
The exhaust
blower is not
operating.
- Remove the left side access panel and check all connections against the wiring
diagram. For the insert remove from cavity.
- Apply 115V AC directly to the exhaust blower and if the motor does not run, replace
the blower.
- If the motor runs, have a dealer check the wire harness.
- See “The appliance will not operate when hot” section
- Contact your local dealer or a certifi ed technician for service.
NOTE: Many of the following tests will require that the side panels are removed from the appliance
or the insert be removed from its cavity to access the components. Before troubleshooting always
confi rm that all components are clean and free of ash build up.
42.15C
!
WARNING
TURN OFF THE ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
WHEN CHECKING CONNECTIONS, INSTALLING JUMPER WIRES (FOR TEST PURPOSES ONLY) OR
REPLACING COMPONENTS, UNPLUG APPLIANCE FROM THE RECEPTACLE TO PREVENT ELECTRI-
CAL SHOCK OR DAMAGE TO THE COMPONENT.
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