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Troubleshooting
6
Getting more info
TiVo is dedicated to providing you with quality information and
customer service. Got a question? Here’s how you’ll always be able
to find answers:
1. Use this chapter. This chapter contains answers to some of the
most common questions customers have while getting started
with the TiVo
®
service.
2. Use the help screens on your TiVo Mini. For general
troubleshooting, go to the TiVo Central
®
screen and select
‘Settings & Messages,’ then ‘Help.’
3. Get how-to information online. You’ll always find the latest
information about what you can do with your TiVo Mini online
at tivo.com/howto
.
4. Use online support. Visit TiVo Customer Support online at
tivo.com/support
.
5. Call Customer Support. If you still have questions, contact TiVo
Customer Support at 1-877-367-8486 (1-877-FOR-TIVO).
TiVo service
What is the TiVo service?
• Think of TiVo service as the brains behind your TiVo Mini. The
TiVo Mini uses the program information provided by the TiVo
service to power the program guide, allow you to search for
shows, and more.
Channels
I can’t go to one of my channels.
• Review the channel list on your host TiVo DVR to make sure all
the channels you subscribe to are marked with a yellow check.
Compare the channel list to the list of channels in your cable
plan.
The TiVo remote control
My TiVo remote control doesn't work with my TiVo Mini.
• Be sure you are using the TiVo Mini’s remote control, and that
you hold it so that the TiVo button points toward the TiVo Mini.
• Press any button on the remote. Does the light on the remote
flash?
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