TKH TKID45F2S - Page 34

User Manual - Network Dome - TKID45F2S - TKID85F2S - TKID45M1S - TKID85M1S
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34
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Table 4-1 describes the common faults and solutions.
Table 4-1 Common faults and solutions
Common Fault Possible Cause Solution
When you enter the
device IP address in
the address box of
Internet Explorer and
press Enter, the
message "There is a
problem with this
website's security
certificate." is
displayed.
The certificate is not
installed.
Click Continue to this website (not
recommended).
The web management
system cannot be
accessed.
The network is
disconnected.
z
Connect the PC directly to the camera, and
verify that the web management system can be
accessed.
z
Run the ping command to verify that the
camera is reachable.
The IP address is used
by another device.
Connect the PC directly to the camera and
configure the IP address of the camera.
The IP addresses of
the PC and IP camera
are on different
networks.
Check the IP address, subnet mask, and gateway
settings on the IP camera, and change the settings
as required.
The PTZ or dome
cannot be controlled.
The protocol, baud
rate, or address is
incorrect.
Change the protocol, baud rate, and address in
the web management system to those used by the
PTZ or dome.
The signal cable is not
properly connected.
Check the signal strength and connect the signal
cable properly.