4. TROUBLESHOOING EO18-33017
4. TROUBLESHOOTING
4- 2
Problems Cause Solution
1. Poor ribbon quality 1. Use only TOSHIBA TEC
specified ribbon.
2. Failure of the ribbon end sensor 2. Replace the ribbon end sensor.
Ribbon end error
3. Failure of the circuit which controls
the ribbon end sensor.
3. Replace the MAIN PC board.
1. Paper is not set properly. 1. Set the paper properly.
2. Paper of poor quality 2. Use paper approved by
TOSHIBA TEC.
3. Improper adjustment of the feed gap
sensor or black mark sensor.
3. Re-adjust the sensor.
4. Threshold is improper. 4. Set the threshold. (Refer to
5. Failure of the feed gap sensor or black
mark sensor.
5. Replace the feed gap sensor or
black mark sensor.
6. Labels cannot be stripped off the
backing paper or the backing paper
with labels cannot be take-
6. Replace the strip feed motor or
MAIN PC board.
7. The cutter mechanism is not installed
properly.
7. Install the cutter mechanism
properly.
Label feed failure
8. Failure of the stepping motor. 8. Replace the stepping motor or
MAIN PC board.
1. Failure of the communication cable 1. Replace the cable.
2. Failure of the RS=232C connector. 2. Replace the connector.
3. Failure of the communication
connector.
3. Replace the connector.
4. Failure of the PC or application
software
4. Modify the program.
Communication error
5. Failure of the MAIN PC board 5. Replace the MAIN PC board.
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