e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A © 2015 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[ 3 ] Offset tray jam
[E960] Jam not reaching the OCT feed sensor
[E961] Stop jam at the OCT feed sensor
Classification Error content
Offset tray jam Jam not reaching the offset tray transport sensor
Stop jam at the offset tray transport sensor
Proce
dure
Check item Result Measure
Next
Step
1
Open the OCT cover. Is
there any paper on the
transport path?
Yes Remove the paper.
No
2
2
Is the OCT feed sensor
working?
(Perform the input check
in the test mode: 03-
[FAX]ON/[3]/[G])
Yes
3
No • Check if the connector of the OCT feed
sensor is disconnected.
• Check if either of the connectors CN260 or
CN262 on the OCT board is disconnected.
• Check if the connector CN302 on the LGC
board is disconnected.
• Check if the connector pins are
disconnected and the harnesses are open
circuited.
• Check if the conductor patterns on the OCT
board and LGC board are short circuited or
open circuited.
• Replace the OCT feed sensor.
• Replace the OCT board.
• Replace the LGC board.
3
PC board • Replace the OCT board.
• Replace the LGC board.
Parts to be replaced Remark
OCT feed sensor
OCT board
LGC board
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