e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 134
(6) Enter the serial number (08-9601). Be sure that the serial number is the same as that on the
identification label attached on the rear cover of the equipment.
The MAC address of the equipment is generated based on this serial number. Entering the
incorrect serial number may result in an inability to access the network due to an invalid MAC
address.
(7) Initialize the NIC information (08-9083).
(8) Turn the power OFF and then start up with the Adjustment mode (05).
(9) Turn the power OFF and then back ON. If the error is not recovered, replace the SRAM on the
SYS board.
[F100_0] HDD format error (Operation failure of key data)
[F100_1] HDD format error (HDD encryption key data damaged - one board)
Take appropriate countermeasures shown in the table below according to the messages displayed in
“SRAM Key Status” and “FROM Key Status”.
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
Classification Error item
Other service call
HDD format error:Operation of HDD key data fails.
Check item Measures
Setting
Reboot the equipment.
If it cannot be recovered, reinstall the software in the following procedure.
• Install the OS data.
P.11-12 "11.2.3 Master data / System ROM / Laser ROM / PFC
ROM / Engine ROM / Scanner ROM / RADF ROM"
Classification Error item
Other service call HDD format error: Encryption key data of either the SYS board or the
SRAM board for the SYS board are damaged.
Check item Measures
Encryption key status Check the displayed message. ([3] + [C] + [POWER] -> 5. Key Backup
Restore)
SRAM Key
Status
FROM Key
Status
Measures
OK Access Failed Replace the SYS board.
P.9-20 "9.2.4 Precautions and Procedures when replacing the SYS
board (for e-STUDIO556/656/756/856)" (all steps)
OK Key Null Recover the encryption key on the SYS board.
P.9-20 "9.2.4 Precautions and Procedures when replacing the SYS
board (for e-STUDIO556/656/756/856)" ([E]Restore encryption key)
Key Broken
Access Failed OK Replace the SRAM board. (USB backup data are not used)
P.9-27 "9.2.7 Precautions and Procedures when replacing SRAM
board" (all steps)
To Next Page
Loading...
