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ERROR CODE AND TROUBLESHOOTING
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8.3.18 MFP access error
[6007] Unsuccessful User Login to MFP
[6008] Failed to connect on External Role Base Access Control (LDAP) Server
[6013] Connection failure to the authentication server
[6014] The authentication server that cannot be accessed is detected
[6032] Card related error: Expired card
Classification Error item
MFP access error
User authentication cannot be done because connection to the
authentication server has failed.
Check item Measures
Setting
Check if the operating status of the server and connection from an
MFP have been confirmed.
Classification Error item
MFP access error
User authentication cannot be done because connection to an
external RBAC server has failed.
Check item Measures
Setting
Check if the operating status of the server and connection from the
MFP have been confirmed.
Classification Error item
MFP access error Failed to connect to the authentication server
Check item Measures
Setting
Check that the server setting is proper by accessing [TopAccess] ->
[Administration] -> [Maintenance] -> [Directory Service].
When “Auto” is selected as the authentication method, this error may
output to the log depending on the environment.
Classification Error item
MFP access error The authentication server that cannot be accessed is detected
Check item Measures
Setting
Check if the authentication server is down since the access to the
authentication server is not available. The unavailable authentication
server is accessed again if the time set in 08-8788 passes or the power of
the equipment is turned OFF and back ON.
Classification Error item
MFP access error
The card cannot be used because it has expired.
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