e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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Relation between the jamming area and the corresponding sensors and covers
[E551] Paper remaining jam at paper transport path
(when a service call occurs)
[E552] Paper remaining jam at paper transport path
(when the cover is closed)
Jamming area Sensor Test mode / Input check
Registration area Registration sensor 03-[FAX]ON/[4]/[E]
Exit/Reverse area Exit sensor 03-[FAX]OFF/[7]/[B]
Reverse sensor-1 03-[FAX]OFF/[7]/[E]
Reverse sensor-2 03-[FAX]OFF/[7]/[D]
Fuser transport sensor 03-[FAX]OFF/[7]/[C]
Reverse transport area Horizontal transport sensor-1 03-[FAX]OFF/[9]/[F]
Horizontal transport sensor-2 03-[FAX]OFF/[9]/[G]
Horizontal transport sensor-3 03-[FAX]OFF/[9]/[H]
Paper feeding area 1st drawer feed sensor 03-[FAX]OFF/[1]/[D]
2nd drawer feed sensor 03-[FAX]OFF/[2]/[D]
3rd drawer / tandem LCF feed sensor 03-[FAX]OFF/[3]/[D]
4th drawer feed sensor 03-[FAX]OFF/[4]/[D]
1st drawer transport sensor 03-[FAX]OFF/[1]/[C]
2nd drawer transport sensor 03-[FAX]OFF/[2]/[C]
3rd drawer / tandem LCF transport sensor 03-[FAX]OFF/[3]/[C]
4th drawer transport sensor 03-[FAX]OFF/[4]/[C]
Intermediate transport sensor 03-[FAX]OFF/[1]/[A]
Classification Error item
Paper transport jam The paper is detected on the transport path when a service call occurs.
(E551)
The paper is detected on the transport path after the cover is opened and
closed. (E552)
Check item Measures
Jamming transport path Open the cover of the unit/area whose picture is flashing on the control
panel and remove any paper on the transport path.
Feed or transport roller possibly
causing multiple feeding
Check the feed roller.
Sensor in the jamming area • Sensor check (Refer to the table below)
• Harness check
• Connector check
LGC board
• Connector check
• Board check
Replace parts Remarks
Feed or transport roller possibly
causing multiple feeding