User’s Manual 10-20
Troubleshooting
Volume control dial
Check to make sure the headphone connection 
is secure.
Check within the Windows Device Manager 
application to ensure the sound device is 
enabled and that the device is properly working.
For further information, please refer to 
"Troubleshooting in Windows" section of 
Windows Help and Support.
Annoying sound is 
heard
In this instance you may be experiencing 
feedback from either the internal microphone or 
an external microphone connected to the 
computer - please refer to Sound system in 
Chapter 4, Operating Basics for further 
information.
Volume cannot be adjusted when Windows is 
turned on or turned off.
If you are still unable to resolve the problem, 
contact your reseller, dealer or service provider.
Problem Procedure
Problem Procedure
No sound is heard Adjust the volume control dial.
Turn the dial clockwise to increase the volume 
and turn it counter-clockwise to decrease the 
volume.
Turn the volume control dial while verifying the 
volume in order to adjust.
Annoying sound is 
heard
Volume cannot be adjusted when Windows is 
turned on or turned off.
If you are still unable to resolve the problem, 
contact your reseller, dealer or service provider.