95
4 ) Wait another 1 or 2 minutes and check the internet access.
• Please upgrade the firmware of the router.
If you’ve tried every method above but still cannot access the internet, please contact
the technical support.
Q4. What should I do if I can’t find my wireless network or I cannot
connect the wireless network?
If you fail to find any wireless network, please follow the steps below:
• Make sure the wireless function of your device is enabled if you’re using a laptop with
built-in wireless adapter. You can refer to the relevant document or contact the laptop
manufacturer.
• Make sure the wireless adapter driver is installed successfully and the wireless
adapter is enabled.
• On Windows 7/8/10
1 ) If you see the message No connections are available, it is usually because the
wireless function is disabled or blocked somehow.
2 ) Click Troubleshoot and windows might be able to fix the problem by itself.
• On Windows XP
1 ) If you see the message Windows cannot configure this wireless connection,
this is usually because windows configuration utility is disabled or you are
running another wireless configuration tool to connect the wireless.
2 ) Exit the wireless configuration tool (the TP-Link Utility, for example).
3 ) Select and right click on My Computer on desktop, select Manage to open
Computer Management window.
4 ) Expand Services and Applications > Services, find and locate Wireless Zero
Configuration in the Services list on the right side.
5 ) Right click Wireless Zero Configuration, and then select Properties.
6 ) Change Startup type to Automatic, click on Start button and make sure the
Service status is Started. And then click OK.
If you can find other wireless network except your own, please follow the steps below:
• Check the WLAN LED indicator on your wireless router/modem.
• Make sure your computer/device is still in the range of your router/modem. Move it
closer if it is currently too far away.
If you can find your wireless network but fail to connect, please follow the steps below:
• Authenticating problem/password mismatch:
1 ) Sometimes you will be asked to type in a PIN number when you connect to
the wireless network for the first time. This PIN number is different from the
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