Troubleshooting
9
16
Issue Solution
Setup failure
1. Check if the robot vacuum is turned on. If not, press and hold for 3 seconds to turn it on.
2. The battery level is low. Please place the robot vacuum on the dock to charge, and the robot vacuum will
turn on automatically when it is ready.
1. Check if the robot vacuum is turned on. If not, press and hold for 3 seconds to turn it on.
2. Ensure your phone/tablet's Bluetooth is turned on.
3. Move your phone/tablet closer to the robot vacuum.
4. Simultaneously press and hold and for more than 5 seconds to put your robot vacuum into setup
mode, then try again.
5. If the problem persists, try using another phone or tablet to download the Tapo app and set it up again.
1. Ensure your home Wi-Fi is a 2.4GHz network.
2. Ensure you have entered the correct Wi-Fi password.
3. The Wi-Fi signal may be too weak. Please move the robot vacuum closer to the router.
4. Simultaneously press and hold and for more than 5 seconds to put your robot vacuum into setup
mode, then try again.
5. If the problem persists, try using another phone or tablet to download the Tapo app and set it up again.
1. Please check whether the LED of the dock is on and make sure that the power adapter of the dock is
plugged in.
2. Poor contact. Please clean up the spring contacts on the dock and the charging contacts on the robot
vacuum.
1. Remove the protective lm from the robot vacuum and dock before use.
2. Ensure that there are no foreign objects obstructing the bottom of the dock.
3. Ensure the robot vacuum starts cleaning from the dock every time and the map on the Tapo app shows the
icon of the dock.
4. There may be many obstacles near the dock. Please check and place the dock in an open area.
5. The robot vacuum may be far from the dock. Please place the robot vacuum near the dock and try again.
Charging failure
Failed to nd the
device in the Tapo app
Failed to connect to
Home Wi-Fi
Recharge failure
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