If a problem occurs to your DrivePro, please first check the instructions listed below before sending your
DrivePro for repair. If you cannot find any ideal solution to your question below, please consult your dealer,
service center, or local Transcend branch office for further help. You can also visit Transcend website for
FAQ and Technical Support services. For any Hardware issues, please refer to the DrivePro User’s Manual.
My computer’s operating system cannot detect my DrivePro
Please check the followings:
1. Is your DrivePro properly connected to the USB port? If not, unplug it and plug it in again. Make sure
that both ends of the USB cables are properly connected as shown in the User’s Manual.
2. Is your DrivePro connected to the Mac keyboard? If yes, try to plug it in an available USB port on your
3. Are the computer’s USB port enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable them.
None of the DrivePro buttons are responding (hangs / lags / stalls)
Try unplugging the car adapter from your DrivePro, and reconnecting it to your DrivePro again.
My DrivePro cannot play videos stored in my memory card.
1. Edited and deformed videos may not be displayed properly on your DrivePro.
2. DrivePro only plays files generated by DrivePro.
Nothing happens after I press the “Emergency Recording” button.
Emergency recording only works when your DrivePro is in recording mode.
How do I turn off the Wi-Fi?
During video recording, press the Wi-Fi button to turn off the Wi-Fi function.
I can’t see the DrivePro network on my device.
Please first check if the Wi-Fi connectivity is enabled on your device. After turning on the Wi-Fi, please
wait for a few seconds for the network to appear.
I can’t wirelessly connect to the DrivePro network.
Turn your DrivePro off, reinsert the microSD card, and then turn your DrivePro back on. Please check
if any device has connected to your DrivePro. Only one device can wirelessly connect to your DrivePro
I forgot the Wi-Fi network name and/or password.
Use the Restore Defaults function in the DrivePro Settings menu. The default network name (SSID)
and password will be reset to factory default settings. SSID: “DrivePro”, password: “12345678”.
How many devices can connect to my DrivePro simultaneously?
Only one device can wirelessly connect to your DrivePro at a time.
My android device shows “Unstable internet connection” and cannot connect to DP200
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