If a problem occurs with your DrivePro please first check the information listed below before sending your
DrivePro for repair. If you are unable to remedy a problem from the following hints, please consult your
dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our
website. For any Hardware issues please consult the DrivePro User’s Manual.
My computer’s operating system cannot detect my DrivePro
1. Is your DrivePro properly connected to the USB port? If not, unplug it and plug it in again. Make sure
the USB port is connected on both ends, as shown in the User’s Manual.
2. Is your DrivePro connected to the Mac keyboard? If yes, unplug it and plug it into an available USB
port on your Mac Desktop.
3. Is the computer’s USB port enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable it.
I was using my DrivePro, now no buttons are responding (hangs / lags / stalls)
Try unplugging the car adapter from your DrivePro, then reconnecting it to your DrivePro again.
My DrivePro cannot read videos on my memory card
1. Edited and deformed videos may not display properly on your DrivePro.
2. DrivePro only play files generated by DrivePro.
Why does the time and date reset after not using my DrivePro for a long time?
If your DrivePro is not connected to a power source for a long period of time, the internal backup
battery will eventually drain. Typically, your DrivePro can keep your time and date settings for about 4
days without any external power source.
Why does nothing happen when I press the “Emergency Recording” button?
Emergency recording only works when your DrivePro is in recording mode.
How do I turn off the Wi-Fi?
During video recording, press the Wi-Fi button to turn off the Wi-Fi function.
I can’t see the DrivePro network on my device
Check that Wi-Fi connectivity is enabled on your device. Also, please wait around 10 seconds after
turning on the Wi-Fi for the network to appear.
I can’t connect wirelessly to the DrivePro network
Turn your DrivePro off, reinsert the microSD card, and then turn your DrivePro back on. Please check
if any device has connected to your DrivePro. Only one device can wirelessly connect to your DrivePro
I forgot the Wi-Fi network name and/or password. How do I connect to my DrivePro?
Use the Restore Defaults function from the DrivePro Settings menu. The default network name (SSID)
and password are reset to their original default settings. SSID: “DrivePro”, password: “12345678”.
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