TSC Alpha-3R Service Manual

20
Not Printing
* Cable is not well connected to
USB interface.
* The serial port cable pin
configuration is not pin to pin
connected.
* Re-connect cable to interface.
* If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The default
baud rate setting of printer is 9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector
green LED is lit on.
- Check if the Ethernet RJ-45 connector
amber LED is blinking.
- Check if the printer gets the IP address
when using DHCP mode.
- Check if the IP address is correct when
using the static IP address.
- Wait a few seconds let the printer get the
communication with the server then
check the IP address setting again.
* Chang a new cable.
* Clean the print head.
* The print density setting is incorrect.
* Print head’s harness connector is not well
connected with printheat. Turn off the
printer and plug the connector again.
* Check your program if there is a command
PRINT at the end of the file and there must
have CRLF at the end of each command
line.
Gray line on the blank label
* The print head is dirty.
* The platen roller is dirty.
* Clean the print head.
* Clean the platen roller.
Irregular printing
* The printer is in Hex Dump
mode.
* The RS-232 setting is
incorrect.
* Turn off and on the printer to skip the
dump mode.
* Re-set the Rs-232 setting.

TSC Alpha-3R Specifications

General

Flash memory	4 MB
Certification	FCC, CE, CB, CCC, C-Tick, BIS, EAC, IC, NOM, NCC, RoHS, WEEE
Internal memory	8 MB
Built-in barcodes	Code 128 (A/B/C), Code 39, Code 93, Data Matrix, EAN128, EAN13, EAN8, GS1 DataBar, MaxiCode, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Built-in processor	Yes
Page description languages	CPCL-native, EPL2, ESC/POS, TSPL-EZ, ZPL II
Core diameter	25.4 mm
Media thickness	0.14 mm
Maximum roll diameter	57 mm
Package type	Box
Quantity per pack	1 pc(s)
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	-10 - 50 °C
Storage relative humidity (H-H)	10 - 93 %
Operating relative humidity (H-H)	10 - 90 %
Bluetooth	No
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Optional connectivity	Serial (RS-232)
USB 2.0 ports quantity	1
Connectivity technology	Wired & Wireless
Product color	Black, Grey
Battery voltage	7.4 V
Battery capacity	2500 mAh
Print technology	Direct thermal
Maximum resolution	203 x 203 DPI
Maximum print height	2286 mm
Maximum printing width	72 mm
Mac operating systems supported	Mac OS X 10.0 Cheetah, Mac OS X 10.1 Puma, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks

Weight and Dimensions

Depth	148 mm
Width	116 mm
Height	70 mm
Weight	550 g