TSC Alpha-3R Service Manual

19
4. TROUBLESHOOTING
4.1 Common Problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate
* The battery is not properly
installed.
* Reinstall the battery.
* Switch the printer on.
- The printer status from
DiagTool shows “Head
Open”.
* The printer carriage is open.
* Please close the print carriage.
- The printer status from
DiagTool shows “Out of
Paper”..
* Running out of media roll.
* The media is installed
incorrectly.
* Black mark sensor is not
calibrated.
* Supply a new media roll.
* Please refer to the steps on section 3.4 to
reinstall the media roll.
* Calibrate the black mark sensor.
- The printer status from
DiagTool shows “Paper Jam”.
* Black mark sensor is not set
properly.
* Make sure media size is set
properly.
* Media may be stuck inside
the printer mechanism.
* Calibrate the black mark sensor.
* Set media size correctly.
Memory full
( FLASH / DRAM )
* The space of FLASH/DRAM
is full.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of DRAM is 256 files.
* The max. user addressable memory space
of DRAM is 256KB.
* The max. numbers of file of FLASH is 256
files.
* The max. user addressable memory space
of FLASH is 2560KB.
Poor Print Quality
* Media is loaded incorrectly
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Printhead element is
damaged.
* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
* Change proper media roll.
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.

TSC Alpha-3R Specifications

General

Flash memory	4 MB
Certification	FCC, CE, CB, CCC, C-Tick, BIS, EAC, IC, NOM, NCC, RoHS, WEEE
Internal memory	8 MB
Built-in barcodes	Code 128 (A/B/C), Code 39, Code 93, Data Matrix, EAN128, EAN13, EAN8, GS1 DataBar, MaxiCode, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Built-in processor	Yes
Page description languages	CPCL-native, EPL2, ESC/POS, TSPL-EZ, ZPL II
Core diameter	25.4 mm
Media thickness	0.14 mm
Maximum roll diameter	57 mm
Package type	Box
Quantity per pack	1 pc(s)
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	-10 - 50 °C
Storage relative humidity (H-H)	10 - 93 %
Operating relative humidity (H-H)	10 - 90 %
Bluetooth	No
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Optional connectivity	Serial (RS-232)
USB 2.0 ports quantity	1
Connectivity technology	Wired & Wireless
Product color	Black, Grey
Battery voltage	7.4 V
Battery capacity	2500 mAh
Print technology	Direct thermal
Maximum resolution	203 x 203 DPI
Maximum print height	2286 mm
Maximum printing width	72 mm
Mac operating systems supported	Mac OS X 10.0 Cheetah, Mac OS X 10.1 Puma, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks

Weight and Dimensions

Depth	148 mm
Width	116 mm
Height	70 mm
Weight	550 g