6. Handling calls
24 00 8811 17, 08/18 (Rev. 6.0)
6.1 Call display
Call types and categories
We differentiate various call types. It is important that you know these types
of calls as they will give you a hint towards the kind of assistance the patient
requires. The call types are divided into three categories: Calls, emergency
calls and alarms. The call categories are distinguished by their level of urgen-
cy.
Call category Call type
Call
(low priority)
Call A patient has raised a call or the plug
of the patient unit has been discon-
nected from the connection socket.
WC call A call was raised in a WC room.
Door call Somebody „rang“ at the entrance door.
Emergency
call
(medium
priority)
Emergency
call 1
A call was raised with presence of
staff 1 logged.
Emergency
call 2
A call was raised with presence of
staff 2 logged.
WC
Emergency
A WC call was raised with presence of
staff logged.
Telephone
call
The telephone in the duty room is ring-
ing.
Diagnostic
call
A medical monitoring device has
raised a call. That can be, for example,
a monitor that has automatically raised
a call when values have exceeded
specified parameters. See the note on
the next page.
Alarm
(high priority)
Cardiac
alarm
Staff has pressed a special cardiac
alarm button to call for assistance, e.g.
a re-animation team.
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