TROUBLESHOOTING
19
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the
oven may be experiencing. If you experience one of these issues, please attempt the recommended action
before calling Customer Support (800.90TURBO, +1 214.379.6000). If a fault code, error message, or
problem occurs that does not appear on this list, contact Customer Support.
NOTE: Any fault codes listed in bold will terminate a cook cycle upon discovery. F6 will not terminate a
cook cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting
the issues below.
Issue Possible Cause(s) Resolution
No power to
oven.
- Oven is not plugged in.
- Main circuit breaker is tripped.
- Plug oven in.
- Verify wall circuit breaker is on. Reset
breaker and then power oven back on.
Oven is not
warming up
properly.
- Oven is in state.
- Door is not closed.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Press the “On/Off” soft key.
- Close the cook cavity door.
- Place the oven in the state and unplug
the oven – leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and press “On/Off” key.
- Press the button located in the bottom-
left corner of the oven rear wall to reset
the high-limit thermostat.
Display reads
“Oven Door
Open” and alarm
sounds.
- Food obstruction preventing
door from closing.
- Oven door is open.
- Door switches are out of
alignment.
- Open door and remove obstruction.
- Open and close the door several times.
- Call Customer Support.
Oven is not cook-
ing properly.
- Oven is not clean. (Large
deposits of grease, carbon, or
debris dilute the microwave.)
- Incorrect group and/or item
name was selected for the
product.
- Product was not cooked from
correct starting state (for
example, room temperature
instead of frozen).
- Rack incorrectly positioned
(i5 oven only).
- Lower air diverter is missing.
- Clean the oven following the cleaning
instructions on pages 7-9.
- Check to make sure correct food group
and/or item was selected for the product
being cooked.
- Ensure product was in the correct state
before being placed in the oven.
- Verify the rack is in the correct position.
- Verify the air diverter is installed properly
(pages 7-9).
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