TURNTIDE Hub 7 - Confirming Cloud Connection; Turntide Stratup Troubleshooting Guide; IP Network Issues

To Next Page

To Previous Page

6.4. Conrming Cloud Connection

While still directly connected to the Turntide Hub, use a web browser to access the hub at the newly assigned IP address

(https://<IP address entered in section 6.3>:5000)

Once logged in connection to the Turntide Cloud can be veried from the main page.

Note: Your computer must be on the same subnetwork as the hub for connection. If the any of the rst three segments of the hub’s IP

address were changed, you must adjust your computer’s IP address to match.

7. Turntide Stratup Troubleshooting Guide

This guide contains rst steps to check to help you through issues starting up and connecting devices to the Turntide

Hub. If after checking this guide your issue persists please contact support@turntide.com.

7.1 IP Network Issues

Can’t Direct Connect to the Hub

Incorrect Username & Password

If you are able to access the Hub UI login page but unable to login, you may be using the wrong username & password.

The Hub UI does not use the same user login as issues for the Turntide web and mobile application. If you do not know

the Hub UI login, talk to your Turntide account manager.

Incorrect IP Address

To directly connect to the hub, the IP address on your computer must be on the same IP subnet as the Turntide Hub. At

default this is 192.168.1.xxx /24. Check to make sure that you have set a static IP address of 192.168.1.xxx (suggested:

192.168.1.105). These guides will show you how:

• Windows: https://www.hellotech.com/guide/for/how-to-set-static-ip-windows-10

• MAC: https://www.macinstruct.com/node/550

Wrong Web URL

When rst shipped Turntide Hub is accessed at its default address from any major web browser by entering the url

https://192.168.1.100:5000. You must be directly connected to the hub and have https at the beginning and :5000 at the

end. (Note: If there are two hubs in the Turntide panel the second hub can be reached at https://192.168.1.101:5000)

If the Hub’s IP address has been congured already for the site, the hub can be reached at https://<Hub_IP_

Address>:5000 where <Hub_IP_Address> is the IP address congured.