TURNTIDE Hub 7 - Page 19

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© Turntide Technologies. Condential. All Rights Reserved. DOCT00369-082321 Last Modied: 2023-03-09
Faulty Physical Connection
To access the Turntide Hub directly the computer you are using must be connected to the Turntide Hub with an ethernet
cable. One end must be plugged into your computer and the other end either directly into the IP 1 ethernet port on the
Turntide Hub or into a network switch that is also connected to IP1 on the Turntide Hub. Check that all ethernet cables
are properly plugged in and the cables are not faulty.
Testing the Connection
If you can still not reach the Turntide Hub UI, test the connection with a ping. In windows, open the Command Prompt
program or on Mac open Terminal. Enter the line:
ping 192.168.1.100
Note: if the IP address of the hub has been changed enter the Hub’s IP as opposed to 192.168.1.100.
If the response line reads host unreachable or Request timeout the connection is not active. If it says 64 bytes from
192.168.1.100 and lists a time=xx.xxx ms then the connection is active. Reopen your web browser, double check the web
address and try again
Turntide Hub is Not Connecting to the Turntide Cloud
Internet via Building LAN
IT Firewall
The Turntide Hub requires an outbound connection on several ports to communicate with the Turntide Cloud. If there is
no active connection with the Turntide Cloud, conrm with the IT administrator that the below port settings have been
congured.