7. After-sales Service
1. After-sales policy:
For the detailed after-sales policy of the product, see the official
website:
https://www.ufactory.cc/pages/warranty-returns
1. The general process of after-sales service is:
(1) Contact UFACTORY technical support (support@ufactory.cc) to confirm
whether the product needs to repair and which part should be sent back
to UFACTORY.
(2) After the bill of lading on UPS/DHL, we will send the invoice and label
to you by mail. You need to make an appointment with the local
UPS/DHL and then send the product to us.
(3) UFACTORY will check the product warranty status according to the
after-sales policy.
(4) Generally, the process takes around 1-2 weeks except for shipment.
Note:
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