Chapter 11 After-Sales and Warranty
Chapter 11 After-Sales and Warranty
11.1 The Warranty Terms
This clause applies to LED display products purchased directly from Unilumin
and under warranty. Any products not purchased directly from Unilumin are not
applicable to these Terms.
11.2 Warranty Period
The warranty period is in accordance with the contract, please save the warranty
card or other valid documents.
11.3 Warranty Service
Unilumin provides warranty service to the products meet the requirements of this
warranty term. Including quality problem, materials problem and manufacturing
problem during normal use. Unilumin has the right to judge whether the product has
defects and problems.
11.3.1 Warranty service type
1）Free Online Remote Service:
Remote technical guidance provided by instant messaging tools such as
telephone, mail, and remote software to help solve problems during the use of the
device. Including but not limited to signal cable, power cable connection problems,
software use, system software problems with parameter settings, module, power
supply, system card replacement issues.
2）Locations Repair Service:
For problems that can’t be solved by online remote service, Unilumin has the
right to make decision on whether to send it back to service locations for repair
service. The customer shall pay the freight, insurance, customs and customs
clearance fees to the nearest service locations of Unilumin. Unilumin will send back
the repaired products or equipment and only pay the shipping cost. Unilumin does
not accept the payment of logistics parts and does not bear any customs duties and
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