Installation Guide for Uplogix Local Managers 31
Support and regulatory information
Getting technical support
The Uplogix technical support web site allows you to open and review support requests,
browse the knowledge base and download software updates. You must have a user account to
view this site.
Requesting an account
To create an account, send an email to support@uplogix.com with the subject line “create
account”. Include this information:
organization name
account user’s email address
user’s general contact information
Requesting support
Uplogix provides 24x7x365 support. If you need to contact Uplogix customer support, please
provide this information:
Product model
Serial number and software version (use the show version command from the command
line or use the arrow keys on the front panel to scroll through the information on the
display)
Phone: 512-857-7070
Fax: 512-857-7002
URL: www.uplogix.com/support
Providing comments about this guide
Did you find the information you needed?
Was it accurate?
Did it help you?
Please contact our publications staff at support@uplogix.com to notify us of any issues with
this guide's accuracy, completeness, or clarity.
We want you to be successful using our products. If you find a problem with this material, we
will do our best to fix it.
Regulatory notices
The following section provides regulatory agency approvals for safety, electromagnetic
compliance (EMC) and functional immunity that pertains to the Uplogix Local Manager.
Safety notices
UL 1950 - CSA 950 (US/Canada)
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