ROBOTICS Service Centre within the applicable warranty period to obtain warranty service
authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof
of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller)
to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised
U.S. ROBOTICS Service Centre, please see the U.S ROBOTICS corporate Web site at:
www.usr.com
3.4 CUSTOMER should have the following information / items readily available when
contacting U.S. ROBOTICS Technical Support:
· Product Model Number
· Product Serial Number
· Dated Proof of Purchase
· CUSTOMER contact name & telephone number
· CUSTOMER Computer Operating System version
· U.S. ROBOTICS Installation CD-ROM
· U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service
Centre determines the product or part has a malfunction or failure attributable directly to
faulty workmanship and/or materials; and the product is within the TWO (2) YEAR warranty
term; and the CUSTOMER will include a copy of the dated Proof of Purchase (original
purchase receipt from U.S. ROBOTICS or its authorised reseller) with the product or part with
the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return Material
Authorisation (RMA) and instructions for the return of the product to the authorised U.S.
ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S.
ROBOTICS or its authorised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the
authorised U.S. ROBOTICS Return Centre; to insure the product or assume the risk of loss or
damage which may occur in transit; and to use a shipping container equivalent to the original
packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned
product or part is received as an authorised return at an authorised U.S. ROBOTICS Return
Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the
Product Model Number and Product Serial Number for which the RMA was authorised. The
enclosed Proof of Purchase will be inspected for date of purchase and place of purchase. U.S.
ROBOTICS may deny warranty service if visual inspection of the returned product or part
does not match the CUSTOMER supplied information for which the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S.
ROBOTICS will, at its sole discretion, repair or replace, using new or reconditioned product or
parts, to whatever extent it deems necessary to restore the product or part to operating
condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part
to CUSTOMER, at U.S. ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S.
ROBOTICS receives the authorised CUSTOMER return at an authorised U.S. ROBOTICS
Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or
furnishing repaired or replaced product or part.
5.0 LIMITATIONS
5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with
third-party software, the use of which is governed by separate end-user license agreements
provided by third-party software vendors. This U.S. ROBOTICS Limited Warranty does not
apply to such third-party software. For the applicable warranty refer to the end-user license
agreement governing the use of such software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION,
AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law, this U.S.
ROBOTICS Limited Warranty does not apply to normal wear and tear; damage or loss of data
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