23
Emergency Credit
Remember! The next time you buy electricity, you will
need to pay off the EMERGENCY CREDIT, and any FRIENDLY
CREDIT you have used. It will be deducted from your
payment. Your meter must also go back into positive
credit by at least £1 for the meter to work again.
For example: if you have used all of your Emergency
Credit and used £4 of Friendly Credit, your balance will be
-£14. You will need to top-up the meter by at least £15.
(£10 to pay off the Emergency Credit, £4 to pay off the
Friendly Credit and £1 to get the meter going).
Note: You only pay back Emergency & Friendly Credit you
have used, there is no extra charge to use these features.
What happens if my
Emergency Credit runs out?
If your Emergency Credit runs out during the week
after 4pm*, your supplies will NOT go off until 10am*
the following day. This will give you enough time to
top-up your gas and/or electricity.
If your Emergency Credit runs out after 4pm* on a
Friday, your supplies WILL NOT go off until 10am* the
following Monday (or the day after, if it’s a Bank
Holiday). This extra emergency supply is called
‘Friendly Credit’.
*This may be subject to change
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