17
Topping-up
1. Take your electricity top-up card to any PayPoint outlet.
2. The retailer will process your payment and your top-up will be sent to your
meter automatically (like a text message).
3. You will be issued a receipt with a unique 20, 40 or 60 digit top-up code. You
can use this top-up code to manually enter the payment in to your in-home
display or meter if the top-up hasn't arrived automatically.
4. Your supply should be credited automatically, however in some cases it can
take up to 30 minutes to show your new balance on the in-home display
(if you are off supply, enter the top-up manually so you can restore supply
straight away, see page 20 for more details on how to do this).
5. Your electricity should now be topped-up, you can check this has been
successful on the in-home display, see page 6.
Topping-up at the shop
Note: If your top-up card does not swipe
at a PayPoint outlet, ask the retailer to do
it manually for you. They can type in the
19-digit top-up card number instead of
swiping the card. For replacement cards,
see page 31.
Lost or mislaid
your top-up cards?
No problem! - You can generate
your own free, digital version of
your top-up card containing a
barcode, which can be scanned at
any PayPoint outlet to top-up.
You can generate these
for free online at:
www.utilita.co.uk/e-card
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