£10 of Emergency Credit is available when you need it, giving
you time to top-up online, via text message, over the phone,
on our Automated Top-Up Line or at any PayPoint outlet. It is
important to remember you will need to repay the Emergency
Credit you use as well as topping-up your meter in to at least
£1.00 of positive credit, next time you top-up.
If you run low on credit, your meter will display an alert to let
you know, the LED will turn red and the screen to the left will be
displayed. To accept the use of £10 Emergency Credit, you will
need to press the ‘E-Credit’ button. The alert will leave enough
time for you to top-up your meter however, if you do not
top-up in this time period, you will be alerted again, giving you
another option to access Emergency Credit. If you keep pressing
‘OK’ without making a payment, or you ignore these alerts
altogether, your supply will eventually go off outside of Friendly
Credit hours (depending on your energy usage).
Note: You can also activate Emergency Credit via the 'Account'
screen – see page 20-21.
Emergency Credit
Emergency
Credit Available
Friendly Credit
Available
Mon – Fri 10am* – 4pm* Yes No
Mon – Fri 4pm* – 10am* Yes Yes
Sat & Sun & bank hols Yes Yes
When is Friendly & Emergency Credit available?
Remember! – if you have lost power, you
must top-up all Emergency and Friendly
Credit plus at least £1.00 of positive
credit, in order to restore your power.
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