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COM 3000Troubleshooting
Date: Jan 2024 Version 1
3.2 ACTIVATION ISSUES
Entry below shows an activation problem. The 722 tells us the card activation has expired.
{tunerIndex=0}references tuner 1 on the COM51. The count is zero based,0=1, 1=2 etc
Entry below indicates the COM51 is not steaming packets due to a Conditional Access Problem.
Conditional Access problems are indicative of activation issues.
3.3 SIGNAL ISSUES
Syslog entry below is caused by a failure to communicate with the SWiM
CC Errors.
CC is an abbreviation for Continuity Count. CC errors tell us packets in the transport stream were dropped. The
syslog entries below show CC erros on tuners 1 (index=0) tuner 2 (index=1) and 15 (index=14). The CC total is how
many packets have dropped over a given time. Occasional CC error reports with low CCtotals are usually not a
concern. A bird landing on the LNB could create a temporary condition causing a few dropped packets.
However regular CC error entries are indicative of an RF problem with the satellite feed.
When CC errors reach a threshold, the tuner will report the following:
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