~ 6 ~
COM 3000Troubleshooting
Date: Jan 2024 Version 1
Jan 2 16:43:02 COM51 user.warn syslog: a: _STREAM_Process(): Conditional Access problem!
Jan 2 16:43:03 COM51 user.err syslog: a: No packets(0, 171)
In addition to the Conditional Access message the syslog will report the tuner that is attempting to play
unauthorized content. The numbers in parentheses below indicate the tuner number and a counter.
Tuner count is zero based, however the tuners are shown in the Overview and Discover screens starting with 1.
The entry below indicates tuner 1 is tuned to an unauthorized channel.
No packets(0, 171)
HD/SD Authorizations
DIRECTV has authorization codes for programing, and separate codes for high definition. If a program plays in
SD but not HD it is possible that the HD codes are not properly activated on the account.
2.3 SYSTEM SOFTWARE VERSIONS
Before troubleshooting verify all components of the COM3000 are running current software. Software version
displays are shown below:
COM51 Pairing Info Page
QAM TAB
To Next Page
Loading...
Need help?
General