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COM 3000Troubleshooting
Date: Jan 2024 Version 1
TABLE
OF
CONTENTS
1 Introduction ......................................................................................................................................................... 4
2 Basic Troubleshooting steps .................................................................................................................................. 4
2.1 Satellite Signal Input ............................................................................................................................................................................... 4
2.2 Activation .................................................................................................................................................................................................. 5
2.3 System Software Versions ....................................................................................................................................................................... 6
2.4 COM51 Licensing ...................................................................................................................................................................................... 7
2.5 Tuner / Setup Issues ................................................................................................................................................................................ 8
2.6 Reboot....................................................................................................................................................................................................... 8
2.7 COM51 reset button ................................................................................................................................................................................. 8
3 COM51 Syslog ........................................................................................................................................................ 9
3.1 Software Updates .................................................................................................................................................................................... 9
3.2 Activation Issues .................................................................................................................................................................................... 10
3.3 Signal Issues ........................................................................................................................................................................................... 10
3.4 Syslog Server Setup ............................................................................................................................................................................... 11
4 Troubleshooting Specific Senarios ....................................................................................................................... 14
4.1 COM51 Card not Visible in Chassis ....................................................................................................................................................... 14
4.2 Reset COM400 PORTS. ........................................................................................................................................................................... 14
4.3 COM51 Card Discovery Issues ............................................................................................................................................................... 15
4.4 IPTV Debugging Tips .............................................................................................................................................................................. 15
4.5 QAM Output Strength / Quality............................................................................................................................................................. 16
4.6 QAM Log .................................................................................................................................................................................................. 16
5 Preventing Pro:Idiom Key Loss ............................................................................................................................. 17
6 Transcoder Operations ........................................................................................................................................ 17
6.1 SD Analog Transcoders ......................................................................................................................................................................... 17
6.2 MPEG4 to MPEG2 Transcoders ............................................................................................................................................................. 17
7 Receiverless HD ................................................................................................................................................... 18
8 Legacy Equipment ............................................................................................................................................... 18
9 Definitions .......................................................................................................................................................... 19
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