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COM 3000Troubleshooting
Date: Jan 2024 Version 1
4 TROUBLESHOOTING SPECIFIC SENARIOS
4.1 COM51 CARD NOT VISIBLE IN CHASSIS
Example:
The system has three COM51 cards, one of which is not visible in the interface. Channels tuned to this card are
missing.
4.2 RESET COM400 PORTS.
Navigate to COM400 Port Configuration page.
(Configuration > Ports)
Verify Link is green for the COM400 slots containing COM51 cards.
If one of the lights is red and speed shows “down” resetting the port
may resolve the issue.
From the Configured column change the settings from Auto to
Disabled and click Save.
Then reenable to port to auto, and again click save.
COM400 Port assignments
Port #
COM400 Connection
Port
#
COM400 Connection
1
COM51 slot 6
7
QAM Port 2 (TOP)
2
COM51 slot 5
8
QAM Port 1 (Bottom)
COM51 slot 4
9
Internal unmanaged Ethernet switch to both 1
GIG ports
4
COM51 slot 3
10
Top 10 GIG
5
COM51 slot 2
11
Bottom 10 GIG
6
COM51 slot 1
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