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COM 3000Troubleshooting
Date: Jan 2024 Version 1
2.2 ACTIVATION
Verify all channels are activated, and the account is in good standing with DIRECTV.
The activation status of channels can be checked via two methods from the COM51 interface.
CAM log is accessible from the COM51 Pairing info page by clicking on the CAM_ID hyperlink. Remember that
CAMLOG and SYSLOG information displays only for the COM51 card you are logged into. Using the hyperlinks in
the Pairing Info tab logs you into each individual COM51 card.
The expected response is shown below:
Unauthorized channels are tuned to the COM51 result in a 7XX error code:
The COM51 Syslog will also provide details on unauthorized channels. Syslog can be accessed by clicking the
SYSLOG tab or clicking on the CARD IP address in the SYSINFO tab.
Conditional Access problem as shown below:
Jan 2 16:42:52 COM51 user.err syslog: a: No packets(0, 161)
Jan 2 16:42:57 COM51 user.warn syslog: a: _STREAM_Process(): Conditional Access problem!
SYS LOG
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