~ 8 ~
COM 3000Troubleshooting
Date: Jan 2024 Version 1
2.5 TUNER / SETUP ISSUES
Verify there are no tuners with duplicated destinations (QAM or Multicast)
Verify there is not a duplicated EPG running another COM card. This can cause the guide not to play as well as
PSIP problems.
External encoders may introduce secondary PSIP information and overlap in RF or IP settings.
When troubleshooting disconnect all external sources.
Verify COM system performance.
Reconnect one device at a time verifying performance after each device is connected.
2.6 REBOOT
On rare occasions a system will malfunction due to a glitch in operational software. This can be caused by
electrical conditions such as a power surge. If you have verified all the steps above a power down / power up
may clear the problem. There is nothing wrong with powering down the system, waiting a couple of minutes and
reapplying power.
2.7 COM51 RESET BUTTON
Shown below is the COM51 reset button, accessed via a small hole in the front of the card below the DIRECTV
logo.
The button serves three purposes:
1.
Momentarily depressing the button results in a COM51 reset, like a power cycle or a
software reset.
2.
Depressing the reset button for 30 seconds will result in a factory reset.
All settings will revert to factory defaults.
IP address will revert to default for chassis / slot.
License files will revert to HD + Streamout.
3.
Holding the reset button for 60 seconds will result in a factory reset and force a recovery
to download an image from an external TFTP server. Server must run on a PC with an IP
of 192.168.1.254. File should be the latest COM51 software with the filename changed to
“COM51.bin”. Contact your distributor or Vantiva support before proceeding.
To Next Page
Loading...
Need help?
General