~ 11 ~
COM 3000Troubleshooting
Date: Jan 2024 Version 1
Tuner 15 is receiving no packets
Tuner 14 has lost lock with the Satellite
No Packets and Lost Lock messages indicate a loss of satellite signal.
3.4 SYSLOG SERVER SETUP
The COM51 card syslog retains 500 lines of text for review in troubleshooting. Old entries are deleted as new
entries are added. To preserve syslogs for a longer period for troubleshooting a syslog server may be set up on a
local PC.
There are multiple syslog programs available. For this exercise we are using TFTPD32.
Tftpd32 is a free program you can download at http://tftpd32.jounin.net/tftpd32_download.html. You may
have used this program in the past to upgrade software on COM24 cards.
Below are the steps to create a syslog server:
Download and install Tftpd32.
Enter the IP address of your PC in the COM51 card. (PC network card must be set to the same subnet as the
COM51 system. In this example we are using the default 192.168.3.XXX network settings.
Below is the result of an IPCONFIG command line request showing the network settings: