User manual
59
Troubleshooting
If a problem occurs while using the product, do not get embarrassed but check the following
carefully and take necessary actions or request supports through customer support information.
● If device is not moving
Cause Resolution
Power status Check the power of device.
Initialization status Wait until the device is initialized and then try again.
Control PC connection
status
Check the connection status of Serial Port(RS232)
connecting PC and device.
● If exposure switch is not working
Cause Resolution
Ready status Check whether it is ready for capturing at imaging
program.
● If imaging is not working
Cause Resolution
Initialization status Wait until the device is initialized and try again. If it still
does not work, turn it off and start again.
● If Laser Beam is turned off and patient alignment cannot be performed
Cause Resolution
Alignment timeover Press LAMP Button and carry out patient alignment.
Moisture may cause fatal error to the equipment using electricity. Be careful not to
allow leakage or penetration of water around it.
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