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This Venmar ventilation unit is a high quality product, built and packaged with care. Venmar
Ventilation ULC warrants to the original purchaser of its products, that such products will be free
from defects for the period stated below, from date of original purchase. For this Venmar unit, the
warranty covers parts only against any operational defect. This is a a 2-year warranty. Subject to
perform the core maintenance according to user guide recommendations, the heat recovery core
(HRV) has a limited lifetime warranty. If any defect should occur, we urge you to read the user guide
carefully. If the problem persists, observe the following rules:
RULES TO FOLLOW
If the unit is defective, contact your ventilation contractor (see address on your user manual cover
page). The contractor will determine with you the reason for the defect, and if needed, do the
replacement or repair.
If ever it is impossible to reach your ventilation contractor, call 1-800-567-3855 (in North America);
the personnel will be pleased to give you the phone number of a distributor or a service center
near you.
REPLACEMENT PARTS AND REPAIR
In order to ensure your ventilation unit remains in good working condition, you must use Venmar
Ventilation ULC genuine replacement parts only. Venmar Ventilation ULC genuine replacement
parts are specially designed for each unit and are manufactured to comply with all the applicable
certification standards and maintain a high standard of safety. Any third party replacement part
used may cause serious damage and drastically reduce the performance level of your unit, which
will result in premature failing. Venmar Ventilation ULC also recommends to contact a Venmar
Ventilation ULC certified service depot for all replacement parts and repair.
BILL OF PURCHASE
No replacement or repair covered by the warranty will be carried out unless the unit is accompanied
by a copy of the original bill of purchase. Please retain your original.
MISCELLANEOUS COSTS
In each case, the labor costs for the removal of a defective part and/or installation of a compliant
part will not be covered by Venmar Ventilation ULC.
CONDITIONS AND LIMITATIONS
These units are created for residential use only and must be used in a building as defined below:
Building: All structures zoned and/or erected for the act, process or art of human or animal
habitation and/or the storage or warehousing of goods.
Residential use: Dwelling, lodging, suite: Building, or part of a building, intended to act as either the
domicile to one or several people which can include general sanitary, food consumption and rest
facilities. Buildings of only one room or a group of rooms including those occupied by a tenant or
owner; comprise the lodgings, the individual rooms of the motels, hotels, rooming/lodging houses,
boarding/half-way/foster homes, dormitories, and suites, as well as the stores and the business
establishments constituted by only one room in a dwelling.
Commercial use: Agricultural establishment, commercial establishment for assembly, care, or
detention: Building or part of a building that does not contain a dwelling, situated on land dedicated
to agriculture or farming and used primarily to shelter animals, or for the production, the storage or
the treatment of agricultural or horticultural products or animal food. Building or part of a building,
used for the display or retail of goods, professional or personal services, or commodities. Building,
or part of a building used by persons gathering for civic activities, religious or political assembly,
tourism, educational/vocational training, recreation or the consumption of food or drink. Building,
or part of a building used to shelter persons of impaired physical or psychological states, persons
requiring palliative care or medical treatments, or persons for reasons out of their control, cannot
escape harm or threat of danger autonomously.
Industrial use: Building, or part of a building, used for the assembly, the manufacture, the creation,
the treatment, the repair or the storage of products and combustible materials and that contain fuels
that when ignited or exploded in sufficient quantity may constitute a risk of fire.
The above warranty applies to all cases where the damage is not a result of poor installation,
improper use, mistreatment or negligence, acts of God, or any other circumstances beyond the
control of Venmar Ventilation ULC.
Furthermore, Venmar Ventilation ULC will not be held responsible for any bodily injury or damage
to personal property or real estate, whether caused directly or indirectly by the Venmar unit.This
warranty supersedes all prior warranties.
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