Paper
• Use the correct size paper roll
• Poor-quality thermal paper can jam
the printer and create excessive paper
dust. To order high-quality paper,
please contact EFTPOS New Zealand
• Store thermal paper in a dry, dark
area. Handle thermal paper carefully:
impact, friction, temperature, humidity,
and oils affect the colour and storage
characteristics of the paper
• Never load a roll of paper with folds,
wrinkles, tears, or holes at the edges
• Before installing a fresh paper roll into
the terminal, remove at least 20cm
of paper from the roll to ensure tape
residue or gum is not on the paper
• To clean the paper roll area, use a
clean cloth slightly dampened with
water and a drop or two of mild soap
CAUTION: To prevent the paper roll cover
from damaging the print roller, always
gently press down on the printer dust cover
to close it.
Swipe Card Reader
• Use an alcohol based cleaning card
and swipe the cleaning card through
the reader several times. To enquire
about a cleaning card, please contact
EFTPOS New Zealand
Chip Card Reader
• Do not attempt to clean the chip card
reader
Cleaning the covers
• To clean the terminal, use a clean cloth
slightly dampened with water and a
drop or two of mild soap. For stubborn
stains, use alcohol or an alcohol-based
cleaner
CAUTION: Never use thinner,
trichloroethylene, or ketone-based solvents
- they may cause deterioration of plastic
or rubber parts. Do not spray cleaners or
other solutions directly onto the keypad or
terminal display
Accessories
• Keypad covers can be installed over
the keypads to help protect dirt, dust,
and minor liquid causing damage to
the device. To order a keypad cover,
please contact EFTPOS New Zealand.
15
To order paper rolls, cleaning cards or other available accessories go to
www.eftpos.co.nz/shop-product-list/ or call 0800 EFTPOS, Option 4.
A list of available accessories for the VX 820 DUET can be found on page 24.
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