SERVICE CONTACT
Eftpos terminal billing or invoice
requirements
Call us on 0800 EFTPOS, Option 4 or email
us at accounts@eftpos.co.nz
Eftpos terminal not working
Call us on 0800 EFTPOS, Option 2 or email
us at enquiries@eftpos.co.nz
Accessory or stationery orders
Order via www.eftpos.co.nz/shop-product-list/,
call us on 0800 EFTPOS, Option 4 or email
us at enquiries@eftpos.co.nz
Updating your account details
Call us on 0800 EFTPOS, Option 4 or email
us at enquiries@eftpos.co.nz
Providing you with an additional
terminal or upgrading your terminal
Call us on 0800 EFTPOS, Option 1 or email
us at enquiries@eftpos.co.nz
Talk to us about any concerns
you may have
Write to PO Box 3457 Wellington 6140, call
us on 0800 EFTPOS, Option 4 or email us at
enquiries@eftpos.co.nz
An enquiry regarding any arrears
of your terminal payments
Call us on 0800 EFTPOS, Option 4 or email
us at accounts@eftpos.co.nz
Network enquiries - EFTPOS NZ
Call us on 0800 EFTPOS, Option 4 or email
us at accounts@eftpos.co.nz
Transaction listings
Call us on 0800 EFTPOS, Option 4 or email
us at enquiries@eftpos.co.nz
Card processing enquiries, such as
Merchant Service Fees billing and
settlement enquiries
Contact your Merchant Acquiring Bank
How to contact us
The below table will assist you in directing any queries to the appropriate teams.
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