VeriFone VX 820 Duet - Chapter 1 Terminal Overview; VX 820 DUET

Purchase & Cash Out (debit card)
• Select ‘Menu’
• Select ‘Purchase/Cash’
• Type in Purchase amount and select
‘Accept Amount’ or press green
ENTER key
• Type in cash out amount and select
‘Accept Amount’ or press green
ENTER key
• Customer swipes card or inserts chip
card
• Customer selects account and enters
PIN
• Merchant copy of receipt will print
automatically
• Press any key or wait for terminal to
prompt whether to print Customer
receipt
• If ‘Yes’ is selected the Customer receipt
will print, if ‘No’ is selected the terminal
will return to the idle screen
Cash Out (debit card)
• Select ‘Menu’
• Select ‘Cash Out’
• Type in cash out amount and select
‘Accept Amount’ or press green
ENTER key
• Customer swipes or inserts (Chip) card
• Customer selects account, enters PIN,
and presses green ENTER key
• Merchant copy of receipt will print
automatically
• Press any key or wait for terminal to
prompt whether to print Customer
receipt
• If ‘Yes’ is selected the Customer receipt
will print, if ‘No’ is selected the terminal
will return to the idle screen
Refund
• Select ‘Menu’
• Select ‘Refund’
• Type in Refund Amount and press
green ENTER key
• Type in Merchant password and press
green ENTER key
• Customer swipes card or inserts chip
card
• Customer selects account, enters PIN
and presses green ENTER Key
• Merchant copy of receipt will print
automatically
• Press any key or wait for terminal to
prompt whether to print Customer
receipt
• If ‘Yes’ is selected the Customer receipt
will print, if ‘No’ is selected the terminal
will return to the idle screen
Reprint Receipt
• Select ‘Menu’
• Scroll up or down until ‘Reprint Receipt’
is displayed
• Select ‘Reprint Receipt’
• The receipt from the last transaction
performed will print
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