VeriFone VX 820 Duet User Manual

TROUBLESHOOTING GUIDELINES
Fixing an Unresponsive Printer
28 VX 820 DUET REFERENCE GUIDE
Fixing an
Unresponsive
Printer
If the printer does not work properly:
• Check the power connection.
• Check that the printer has paper and that the roll is properly installed. Open
the paper door and install a new roll of printer paper if necessary. (See
Installing a Paper Roll.)
• Run the system mode printer diagnostic.
• If the problem persists, contact your VeriFone distributor or service provider.
Fixing a Printer
Paper Jam
If paper jams inside the printer:
1 Lift the paper door at the bottom of the cradle.
2 Remove the damaged paper roll and clear the feed mechanism.
3 Install a roll of printer paper, as described in Installing a Paper Roll.
If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
WARNING
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Service and Support.

VeriFone VX 820 Duet Specifications

General

Brand	VeriFone
Model	VX 820 Duet
Category	Payment Terminal
Language	English