VeriFone VX 820 Duet User Manual

SERVICE AND SUPPORT
Service Returns
30 VX 820 DUET REFERENCE GUIDE
• You will be issued MRA number(s) and the fax will be returned to you.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the VX 820 DUET you are returning
for service or repair (serial numbers are located on the bottom of the Base
unit (see Figure 14).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the VX 820 DUET Base).
Figure 14 Information Label on Unit Bottom
NOTE
One MRA number must be issued for each VX 820 DUET you return to
VeriFone, even if you are returning several of the same model.
+
+
++
MODEL NUMBER
SERIAL NUMBER

VeriFone VX 820 Duet Specifications

General

Brand	VeriFone
Model	VX 820 Duet
Category	Payment Terminal
Language	English