SERVICE AND SUPPORT
Product Returns
134 V
X
810 REFERENCE GUIDE
2 Obtain the MRA numbers by doing one of the following:
a Call VeriFone toll-free within the United States at 1-800-VERIFONE
(837-4366) and follow the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M. - 7 P.M. EST.
• Give the MRA representative the information you gathered in Step 1
and describe the problem that you are having with each V
x
810 device.
• If you are returning several (3 or more) devices, it is advisable to send
a fax or email instead.
b Send a fax to the “VeriFone MRA Department”.
• Place the information you gathered in Step 1 in the body of the fax,
including a description of the problem you are having with each device.
Include also your contact information.
• Send the fax to 727-953-4172 (U.S.).
c Email the VeriFone MRA Department at i_mra_help@verifone.com.
• Place the information you gathered in Step 1 in the body of your email,
including a description of the problem you are having with each device.
d Complete the Contact Form found at http://www.verifone.com/aboutus/
contact/contact_form.cfm.
• In the Inquiry field, specify “VeriFone MRA Department” followed by
the information you gathered in Step 1 and the description of the
problem you are having with each device.
3 An MRA representative will contact you and provide you with your MRA
numbers.
4 Send your V
x
810 devices to your designated VeriFone service center. Provide
the shipping address where the devices will be delivered once repaired or
replaced.
Be sure to keep a record of the following items:
• Assigned MRA numbers.
• Part and serial numbers assigned to the V
x
810 devices you are returning
for service or repair.
• Shipping documentation, such as airway bill numbers used to trace your
shipment.
NOTE
One MRA number must be issued for each V
x
810 device you return to VeriFone,
even if you are returning several of the same model and problems.
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