VeriFone Vx810 - CHAPTER 9 Service and Support; Product Returns

V
X
810 REFERENCE GUIDE 133
CHAPTER 9
Service and Support
For problems concerning your V
x
810 device, contact your local VeriFone
representative or service provider.
For V
x
810 product service and support information:
• USA – VeriFone Service and Support Group, 1-800-VERIFONE (837-4366),
Monday - Friday, 8 A.M. - 7 P.M. EST
• International – Contact your VeriFone representative
Product Returns
Before returning a V
x
810 device to VeriFone, you must first obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more V
x
810 devices for repair or replacement (U.S. customers only).
To return a V
x
810 device:
1 Gather the following information from the printed labels on the bottom of each
V
x
810 device to be returned:
• Model Name. That is, “V
x
810”.
• Part Number (P/N). 12-digit, alphanumeric code. For example, “M281-503-
02-DMO”.
• Serial Number (S/N). 9-digit, numeric code. For example, “303-000-040”.
Figure 28 Information Labels on Device Bottom
NOTE
Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding repair or replacement of their V
x
810
devices.