ViewSonic VP2785-4K - Page 85

85
Problem or Issue Possible Solutions
No image can be seen  Ensure all wires are fully connected and not loose.
 Ensure the Power is ON.
 Check for bent or broken pins in the video cable
connector.
 Increase brightness and contrast via the OSD Menu.
The screen image or
text is blurred
 Adjust the resolution to the correct Aspect Ratio.
 Reset the monitor to factory settings.
The screen isn’t
centered correctly
 Adjust the horizontal and vertical controls via the OSD
Menu.
 Check the Aspect Ratio.
 Reset the monitor to factory settings.
No audio output  If using ear-/headphones, ensure the mini stereo jack
is connected.
 Ensure the volume is not muted, nor set to 0.
 Check the Audio Input setting.
USB devices connected
to the monitor do not
work
 Make sure the USB cable is connected properly. See
page 18.
 Try changing to a different USB port (if applicable).
 Some USB devices require a higher electric current;
connect the device directly to the computer.
The OSD controls are
inaccessible/ The OSD
does not appear on
screen
 Check whether the OSD Menu is locked. If yes, touch
and hold the 2 and 3 keys for 10 seconds.
 Turn off the monitor, unplug the power cord, plug it
back in, and then turn ON the monitor.
The Power button does
not light up
 Make sure the power cord is securely connected to
the monitor.
 Plug another electrical device (such as a radio) into
the power outlet to verify that the outlet is supplying
proper voltage.
The monitor won’t
pivot
 Ensure there are no obstructions near the monitor.
 Ensure you follow all steps on page 19.
The Quick menu
doesn’t appear
 Touch the 1/2/3/4 key to activate the Quick menu.
 Check whether a ViewMode is selected. If yes, touch
the 5 key to activate the Quick menu.