10 ACD/UCD
The ACD Supervisor Display shows the following:
5XX = ACD Group (534-565 or 550-565 for XTSc)
CIQ: XX = Calls in queue
AGENT(S): XX = Agents logged in
OC: hh:mm:ss = Oldest call in hours, minutes, and seconds
To change the display to a different group:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group you want to observe,
-or-
Press the preprogrammed flexible button.
ACD Supervisor Login/Logout
To log in to an ACD group:
1. Dial LOGIN CODE [576] on the dial pad, followed by the desired ACD
group number (5XX),
-or-
Press the preprogrammed LOGIN flexible button. (Flexible button
must have [576]+[5XX] programmed onto it.)
2. Enter your 4-digit SUPERVISOR ID code (0000-9999).
The LOGIN flexible button LED will light steady and a confirmation
tone will sound to verify the login process.
If active, an ACD login event will also be sent to the ACD Events
Trace port.
If the login sequence was started in the handsfree mode, the
ON/OFF LED (SPEAKER button LED on IP Phone) will extinguish.
5XX: CIQ: XX AGENTS: XX
OC: HH:MM:SS
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