Vodavi XTS Station - ACD Calls in Queue Status Display

14 ACD/UCD
ACD Calls In Queue Status Display
There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method -- From an idle key telephone:
1. Dial [567] on the dial pad,
-or-
Press the preprogrammed flexible button.
2. Dial the ACD group number (5XX). The ON/OFF button LED
(SPEAKER button LEDon IP Phone) will light steady.
This idle display will show how many calls are in queue.
5XX = ACD Group Number (534-565 or 550-565 for XTSc)
3. Replace the handset or press ON/OFF (SPEAKER button on IP
Phone) to terminate the display.
Second Method -- From an idle key telephone:
The preprogrammed flexible button for the ACD group being monitored
will flash, indicating there are calls in queue.
1. Press the preprogrammed ACD CALLS IN QUEUE DISPLAY flexible
button.
This idle display shows how many calls are in queue.
5XX = ACD Group Number (534-565 or 550-565 for XTSc)
2. Replace the handset, or press ON/OFF (SPEAKER button on IP
Phone) to terminate display.
ACD5XX 00 CALLS IN QUEUE
MMM DD YY HH:MM am
ACD5XX 00 CALLS IN QUEUE
MMM DD YY HH:MM am